December 10, 2020
To our valued customers and community members,
Your safety and comfort matters to us.
The health and safety of our people and community remains our priority. As we continue to monitor COVID-19, we remain dedicated to keeping our team members, homeowners, homebuyers, and business partners safe.
Because the situation is complex, we are taking direction from the WHO, CDC, PHAC, OSHA and all local health authorities and we are aligning our actions accordingly.
Now, we want to share an update with you about how we are responding.
We take care of our family.
Our team members and partners are encouraged to stay home if they have flu-like symptoms; a fever, cough, or feel sick. We’ll practice good hygiene and personal space, and we encourage you to do the same.
We are open. And we are here for you.
Community is at the core of everything we do.
At times like these, we need each other more than ever... and that is why we have made a commitment to remain safely open for business for both our homeowners and our homebuyers.
Our show homes and discovery centers are open, and we welcome your appointment to visit us. Or, you can explore our website and tour and tour the community and the home products we offer from the comfort of your own home.
Safety is personal. And now your customer experience can be too.
Customer experience locations and home warranty visits are now accessible by appointment only.
Appointments are currently available to help you:
- Purchase your home
- Conduct a walkthrough
- Pick up the keys to your new home
- Complete your essential warranty work
- Customer care appointments are also currently available by appointment
We will have few questions about your health and travel history at the time of your appointment to ensure the best timing of our visit, and we will be happy to continue to meet your needs.
To make an appointment, please visit the builder pages and email or call one of our builder partners and our community ambassadors.
We care about clean.
We’ve raised our cleaning standards with the wellness of us all in mind.
All of our show homes, sales centers, construction sites, trailers and offices are cleaned and disinfected.
It goes without saying, we’ll do everything we can to keep our communities and people safe. Because of this, we have made the decision to forgo large gatherings and instead use virtual methods to help you discover our communities.
Completing the journey of home ownership, together.
For our new customers and soon to be homeowners, you may be concerned about upcoming appointments, such as your homeowner orientation and your moving day.
We will do everything in our power to avoid any delays, however, we anticipate that we will experience some interruption to our regular operation. Whatever the case, know that you’ll be part of the dialogue and we will figure things out, together.
Our promise: we are in this together.
These are unprecedented times. The fluidity of the situation may require that we change the decisions we are making today. We will endeavor to keep you informed and we appreciate you doing the same.
While we all wrestle with the uncertainty of the situation, we know to be true that we are all in this together and we’re here for you like always.
Throughout this time, you can be certain that we will always be transparent in our approach to this situation. We offer you our patience, care and commitment and we will always do our best to meet the needs of our valued customers, team members and community. This is our promise.
Whether you’re an existing homeowner or looking to become one, we always love to hear from you.
To make an appointment, please visit each builder page, or the visit us tab, and email or call one of our builder partners and our community ambassadors.